Thank you for visiting City Home's website. We are committed to protecting the privacy of your data and this policy explains what we collect and how we use your personal information. This policy may be amended as we release new features, or when legal requirements arise. We encourage you to review this policy from time to time to stay informed of any changes that might affect you. By using or visiting our Website you agree to be bound by this Policy.

What information do we collect?

Account Information: When shopping with us, we collect the information you voluntarily provide when submitting forms or making a purchase.

Log data: When you access or use our website or services, our servers will automatically record log data which may include IP addresses, device and browser configurations, date and time of access, browsing times and loading errors if applicable.

Additional information: We may collect additional information when you contact us for support, communicate with us via social media channels or contact us through third-party services.

How do we collect your information?

Information you provided directly: inputted via forms filled out or purchases made.

Information from your use of the site: When you visit the website, we collect information of your activity and usage from your interaction with the site. These may include your IP address, browser and device information, timestamps of your interactions on the site. These information is mainly collected automatically using cookies or other similar technology. You can read more about our Cookie Policy below.

Information from other sources: We may collect information from other services such as third party service providers, payment processors, or advertising services. These may include device and location information, limited information on your card used for payment, prior visits to our website, or whether you opened an email campaign.

How do we use the information we collect?

We use the information collected primarily to provide you with the information about our services and products that you have expressed interest in by visiting our site.

To provide you with the services you signed up for: We will use the information you provided  to facilitate payment and order processing, and any other services requested by you. This also includes sharing this information with third-party service providers in order to provide the services such as email service providers. When we need to share information, we take the steps to ensure that only the necessary information is shared, and the information is protected and being used in accordance with this policy.

To maintain and improve our services: We use the information collected to analyze our site performance and measure the usage of features.

To verify your identity: When we need to authenticate your account to provide you support, or if concerns arise in regards to identity theft. We use the information to verify your identity.

To personalize your experience and advertise our services: We may use the information to conduct our advertising and marketing campaigns. You may opt out of certain ad targeting and retargeting services with the third-party advertising networks directly.

To communicate with you about our services: We will send you emails about our services you’ve expressed interest in. You may change your notification settings in your account, or contact us to unsubscribe at any time.

To provide you with support: When you contact us for help, we will use the information to assist you in your use of the Services.

How do we share the information we collect?

Third-party Service Providers: We share your information with our third-party Service Providers who provide and support our services. We will only share information that is necessary for the third-party to complete the service and require them to use the information a manner that is consistent with this policy. Examples of Service Providers include hosting and content delivery services, customer support management services and payment processors.

Change in business: In the case of a merger, acquisition, financing, reorganization or sale, information collected may be shared on the basis that it is subject to standard confidentiality arrangements.

To comply with the law: Information may be disclosed if it is deemed necessary to comply with the law and court order, to protect the rights of individuals and to fulfill law enforcement requirements.

Marketing: We may share information with third-party advertising networks (such as Facebook and Instagram) in order to deliver relevant advertisements to you and to manage our communications with you. 

How do we protect the information we collect?

We follow industry standards on the management of personal information. We employ technical and administrative safeguards intended to protect against accidental or unlawful destruction, loss, alteration and disclosure of personal information. We maintain security measures such as the use of redundancies and employ firewalls to protect against unlawful access and network vulnerabilities. No method of storage and transfer of information over the Internet is absolutely secure, while we have safeguards in place, we cannot guarantee the absolute security of your personal information.

Data Retention

We will retain your information for as long as your account is active, until you chose to unsubscribe or delete your account.

Your Rights

You have the rights over your personal information. Subject to any exemptions provided by law, we take reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you have any concerns about your data and how we are using it, please contact us directly.

Contact information

If you have any questions about this Privacy Policy or our practices, you may contact us at info@cityhomepdx.com

Cookie Policy

This Cookie Policy is meant to explain the type of cookies and other tracking technologies that we may place on your device to improve our services and your experience when visiting our website.

What are cookies?

Cookies are small pieces of text sent by us to your computer or mobile device to store information. Cookies are unique to your account or your browser, and they are used to enable features and functionality. Session-based cookies are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

How is City Home using cookies?

City Home uses cookies on our website and any associated web properties for the following purposes:

Authentication - We use cookies to determine whether or not you've signed in and to keep you signed in during visits as you access different pages.

Security - We use cookies to enable and support security features, prevent fraud and detect malicious activity.

Preferences and Features - We use cookies to enable features, personalize your content and remember your preferences.

Advertising - We may use cookies to deliver, evaluate and improve marketing campaigns. Our Ad Partners may also use cookies to determine whether you’ve already seen an ad, or provide us with information about your interaction with ad. Use of those third-party cookies are subject to the service provider’s policies.

Performance and Analytics - We use cookies to analyze how our services perform. These cookies help us identify and fix errors, understand and improve products, features and services, and monitor how users reach our services.

Third-Party cookies

These cookies are essential for our site to work as intended. You may disable these cookies but various parts of our site may become unavailable. The third party services that we use for purposes as described:

• Google Analytics - We use Google Analytics to help measure how users interact with our websites - https://policies.google.com/privacy
• Facebook - We use Facebook Pixels and Custom Audiences to deliver targeted advertisements to individuals who visit our websites - https://www.facebook.com/policy.php

How do I control cookies?

Please keep in mind that removing or blocking cookies will make parts of our website no longer accessible. Most browsers accept cookies automatically but they also give you the ability to manage cookies. You can typically find cookie control in your browser’s “Tools” or “Preferences” menu, giving you ability to disallow cookies from all or specific sites. For more information on how to block, manage or filter cookies, you can learn more about through your browser’s help file or by visiting websites like http://www.allaboutcookies.org.

You are also able to opt-out of third party advertiser such as Facebook and ad networks that adhere to the Self-Regulatory Principles for Online Behavioral Advertising by visiting the Digital Advertising Alliance, the Digital Advertising Alliance of Canada and the European Interactive Digital Advertising Alliance.

We currently do not respond to "Do Not Track” or “DNT” signals because industry standards for “DNT” signals have not been adopted. We will continue to make efforts to monitor the developments surrounding DNT technology. To learn more, you can visit https://allaboutdnt.com.

Many third party advertising and tracking services offer the ability to opt-out. You can read more about information they collect and how to opt-out through the privacy policy link listed for each of the services above.

Last updated: June 1, 2019