Shipping and Returns
Delivery & Shipping Information (Updated August 2020)
LOCAL PORTLAND METRO AREA DELIVERY
Wondering what's going on with our delivery and shipping options during the pandemic? here's everything you need to know:
- All of our store locations are open regular business hours
- Contactless local delivery in the Portland metro area is $99 per order; we'll leave your order outside your home in the location of your choice
- White glove local delivery in the Portland metro area is $99 per order; we’ll deliver inside to room of your choice
- Please note that, like many other businesses, we are experiencing shipping delays both from suppliers and domestic delivery providers. We apologize for any inconvenience and assure you that we're doing everything we can to ensure on-time deliveries. Please order well in advance if you'd like to receive your item by a specific date, or come shop with us in-store.
Please don't hesitate to call us if you have any questions!
Shipping and Return Policies
- We ship within the continental United States via USPS, FedEx Ground or Freight Shipping calculated based on the value of merchandise shipped.
- Sorry, we cannot deliver to PO box or APO/FPO addresses
- Estimated shipping times can vary depending on product availability and distance shipped; some items must be special ordered and take additional handling time.
- Non-freight shipments take approximately 2-7 business days in transit from dispatch; certain events, such as natural disasters, may impact shipping time. Transit time is ultimately the responsibility of the carrier.
- We do not offer international or expedited shipping. Please call or email for delivery inquiries to US territories outside the lower 48 states.
- Items in the Free Shipping Collection ship free; the following shipping costs apply to other items:
| Up to $25.00
|$25.01 to $50.00
|$50.01 to $100.00
|$100.01 to $150.00
|$150.01 to $200.00
|$200.01 to $300.00
|$300.01 to $500.00
|$500.01 to $800.00
|Local Delivery in Portland, Oregon
*excluding items in the Free Shipping Collection
**We occasionally offer limited-time free local delivery promotions; check the homepage for details
FREIGHT SHIPPING - LARGE AND BULKY ITEMS
- Items requiring freight shipment are only available for delivery within the continental United States and not eligible for express ship methods or PO box or APO/FPO addresses.
- When an order requires freight shipping, you will be contacted by phone to schedule delivery. Please allow 2-4 weeks for delivery of freight items after the item ships.
- Freight truck shipment includes delivery to threshold (nearest weather safe area: porch, etc.) as standard option. White glove delivery is available at additional charge and includes inside delivery appointment, delivery to the room of choice, unpacking, assembly and packaging removal. Please call to inquire about white glove service.
- Returns can be sent within 30 days from the date of delivery for a full refund of the merchandise cost. City Home will refund or replace items where a manufacturer defect was found within one year from the date of delivery.
- Unless return is due to manufacturer defect, buyer is responsible for return shipping costs.
- Please ship returns to: City Home, 217 SE Taylor St, Portland, OR, 97214 and include a copy of original packing slip.
- Refunds will be returned via original payment method within two weeks of receipt of return.