Shipping and Returns

Shipping Policy

• For bulk orders outside of our local delivery range, please contact ecommerce@cityhomepdx.com to arrange shipment.  
• We ship within the continental United States via USPS, FedEx Ground or Freight Shipping.
• Shipping Charges are non-refundable. 
• Sorry, we cannot deliver to PO box or APO/FPO addresses
• Estimated shipping times can vary depending on product availability and distance shipped; some items must be special ordered and take additional handling time.
• Non-freight shipments take approximately 4-8 business days in transit from dispatch; certain events, such as natural disasters, may impact shipping time. Transit time is ultimately the responsibility of the carrier.
• At this time we do not ship outside of the United States. If you need delivery to Alaska or Hawaii please reach out as these locations require a slightly higher freight fee.

Shipping Rates

*To place a larger order, please contact us for a custom shipping quote.

Delivery & Shipping Information 

LOCAL PORTLAND METRO AREA DELIVERY

White glove local delivery in the Portland metro area is $119 per order; we'll deliver inside to room of your choice

DELIVERY IN OREGON & WASHINGTON STATE (OUTSIDE PORTLAND METRO)

White glove local delivery in Oregon and Washington State; we'll deliver inside to room of your choice - email us or call us for a custom quote

FREIGHT SHIPPING - LARGE AND BULKY ITEMS

Items requiring freight shipment are only available for delivery within the continental United States and are not eligible for express ship methods or PO box or APO/FPO addresses.

Important Details About Scheduling Your Freight Delivery

The freight carrier will call you 24-48 hours ahead of time to schedule your delivery. Freight deliveries are made on weekdays. Please inform the freight carrier if there are any circumstances that could affect the delivery (such as a narrow driveway, dead-end street, or if the driver will need to park in a specific place).

In order to receive your freight shipment, you must be present to sign for the delivery. Please ensure when scheduling your freight delivery that you choose a date range during which you are available to receive and sign for your items. If you are unable to accept the delivery, you are liable for re-delivery charges/additional fees.

Freight truck shipment includes delivery to threshold (nearest weather safe area: porch, etc.) as standard option. White glove delivery is available at additional charge and includes inside delivery appointment, delivery to the room of choice, unpacking, assembly and packaging removal. Please call or email to inquire about white glove service.

Important Information About Freight Returns

All sales are final and non-returnable. Shipping charges are non-refundable. Returns are only accepted in case of damage or manufacturing defect. If returning an order that needs to be shipped freight, please know original packaging is required for shipment. If the original packaging has been thrown away the customer is responsible for the cost to package the item for return freight.

Return Policy

• For In-Store and Local Pick-up Orders: Most items can be returned within 7 days of purchase for a full refund. Special orders, final sale, or outlet purchases are not subject to return or exchange and may incur a 25% restocking fee. Custom furniture orders cannot be canceled or modified once order has been placed and are nonrefundable.
• For Local Delivery Orders: Items can be returned within 7 days of delivery for a refund of the full merchandise price. Return delivery/pickup fees apply. Customer agrees to measure doorways, stairs, etc, prior to delivery. Returns due to "no fit" subject to 25% restocking fee.
• For all other online purchases: Unless due to a manufacturer defect - all sales are final and non-returnable. Shipping charges are non-refundable. In the event of a manufacturer defect, please retain shipping and packing materials.  
• Please contact customerservice@cityhomepdx.com with any warranty questions or service concerns.