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*To place a larger order, please contact us for a custom shipping quote.
White glove local delivery in the Portland metro area is $119 per order; we'll deliver inside to room of your choice
White glove local delivery in Oregon and Washington State; we'll deliver inside to room of your choice - email us or call us for a custom quote
Items requiring freight shipment are only available for delivery within the continental United States and are not eligible for express ship methods or PO box or APO/FPO addresses.
The freight carrier will call you 24-48 hours ahead of time to schedule your delivery. Freight deliveries are made on weekdays. Please inform the freight carrier if there are any circumstances that could affect the delivery (such as a narrow driveway, dead-end street, or if the driver will need to park in a specific place).
In order to receive your freight shipment, you must be present to sign for the delivery. Please ensure when scheduling your freight delivery that you choose a date range during which you are available to receive and sign for your items. If you are unable to accept the delivery, you are liable for re-delivery charges/additional fees.
Freight truck shipment includes delivery to threshold (nearest weather safe area: porch, etc.) as standard option. White glove delivery is available at additional charge and includes inside delivery appointment, delivery to the room of choice, unpacking, assembly and packaging removal. Please call or email to inquire about white glove service.
All sales are final and non-returnable. Shipping charges are non-refundable. Returns are only accepted in case of damage or manufacturing defect. If returning an order that needs to be shipped freight, please know original packaging is required for shipment. If the original packaging has been thrown away the customer is responsible for the cost to package the item for return freight.