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Shipping and Returns

Delivery & Shipping Information 

LOCAL PORTLAND METRO AREA DELIVERY

White glove local delivery in the Portland metro area is $119 per order; we'll deliver inside to room of your choice

    DELIVERY IN OREGON & WASHINGTON STATE (OUTSIDE PORTLAND METRO)

    White glove local delivery in Oregon and Washington State; we'll deliver inside to room of your choice - email us or call us for a custom quote

      Shipping Policy

      • Please note that, like many other businesses, we are experiencing shipping delays both from suppliers and domestic delivery providers. We apologize for any inconvenience and assure you that we're doing everything we can to ensure on-time deliveries. Please order well in advance if you'd like to receive your item by a specific date, or come shop with us in-store.
      • For bulk orders outside of our local delivery range, please contact hello@cityhomepdx.com to arrange shipment.  
      • We ship within the continental United States via USPS, FedEx Ground or Freight Shipping calculated based on the value of merchandise shipped. 
      • Sorry, we cannot deliver to PO box or APO/FPO addresses
      • Estimated shipping times can vary depending on product availability and distance shipped; some items must be special ordered and take additional handling time.
      • Non-freight shipments take approximately 4-8 business days in transit from dispatch; certain events, such as natural disasters, may impact shipping time. Transit time is ultimately the responsibility of the carrier.
      •  At this time we do not ship outside of the United States. If you need delivery to Alaska or Hawaii please reach out as these locations require a slightly higher freight fee.
      • Items in the Free Shipping Collection ship free; the following shipping costs apply to other items:

       

      Order Total* Shipping Cost
       Up to $50.00 $19
      $50.01 to 200.00 $49
      $200.01 to $350.00 $99
      $350.01 to $600.00 $149
      $600.01 to $1,000.00 $199
      $1,000.01 to $2,000.00 $299
      $2,000.01 to $3,000.00 $399
      $3,000.01 to $4,000.00 $499
      $4,000.01 to $6,000.00 $549
      $6,000.01 + 10% of sales order $599

       

      Local Delivery in Portland, Oregon | $119, up to 5 pieces

      *excluding items in the Free Shipping Collection


      FREIGHT SHIPPING - LARGE AND BULKY ITEMS

      • Items requiring freight shipment are only available for delivery within the continental United States and not eligible for express ship methods or PO box or APO/FPO addresses.
      • When an order requires freight shipping, you will be contacted by phone to schedule delivery. Please allow 2-4 weeks for delivery of freight items after the item ships.
      • Freight truck shipment includes delivery to threshold (nearest weather safe area: porch, etc.) as standard option. White glove delivery is available at additional charge and includes inside delivery appointment, delivery to the room of choice, unpacking, assembly and packaging removal. Please call to inquire about white glove service.
      • If you're returning your order and it needs to be shipped freight, please know original packaging is required for shipment - if this has been thrown away the customer is responsible for the cost to package for return freight.

      Online Return Policy

      • Unless due to a manufacturer defect- all sales are final and non-returnable.
      • This return policy does not apply to in store purchases, please contact one of our locations for further details on store policies.  
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